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Open slot 138 Privacy Policy with clarity

Our Privacy Policy explains what we collect when you open an account, sign in from a mobile browser, or use DANA and QRIS.

Clear data purposesMobile and desktop accessWallet activity contextPolicy request path
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slot 138 Open slot 138 Privacy Policy with clarity
REQUEST HELP

Contact us about privacy requests

You can ask us about your personal data without leaving the account support route. Include the phone number or account detail needed to locate your record, but do not send wallet passwords or one-time codes. We use the same support path for access questions, correction requests, cookie concerns, and payment-record queries linked to DANA, OVO, GoPay, or QRIS.

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Account data request

Ask us to explain the account details linked to your phone verification step. We may request account checks before discussing personal records or making a change.

Cookie question

Tell us which browser or device shows the issue, such as an Android phone or desktop browser. This helps us separate necessary session cookies from display settings.

Payment record query

Send the relevant receipt reference and payment rail, such as QRIS or DANA. We use those details to locate the status record without requesting your wallet passcode.

DATA CONTROLS

See how we protect account data

Privacy controls follow the account journey rather than sitting apart from it. We collect only what helps provide access, security, support, and payment reconciliation, then retain records for the period needed for…

Account creation

When you open an account, we record the details needed to create access and complete phone verification. This prevents support and security checks from being detached from the correct account.

Sign-in protection

Device, browser, and sign-in signals can be used to identify unusual access. If a check is needed, we may ask you to confirm account details before restoring access.

Cookie settings

Necessary cookies help keep a signed-in session connected while you move between account pages. You can manage browser cookie settings, though disabling them may interrupt account access.

Payment matching

A DANA, GoPay, QRIS, bank transfer, or virtual account reference can be stored with account records so we can answer receipt and status questions accurately.

Retention period

We retain personal and transaction records only for operational, security, dispute, or legal needs. When a record is no longer required, our handling process moves it toward deletion or restriction.

Change request

Use our support route to request access, correction, or deletion where available. State the change clearly, and we may verify account ownership before acting on the request.

Find Privacy Policy answers before access

These Privacy Policy answers cover the searches we hear most often before an account is opened. They explain phone verification, device data, cookies, wallet references, retention, and the route for requesting changes. If your question concerns eligibility, access depends on local law and the details shown for your Indonesian region.

It covers account details, phone verification, device and sign-in data, cookies, support records, and payment references connected with DANA, OVO, GoPay, QRIS, bank transfer, or virtual account activity.

Phone verification connects account access to the correct person and helps us respond to account requests safely. We may use that step again when a security or data-change request needs confirmation.

Yes. The Privacy Policy applies when you access the account from an Android or iOS mobile browser as well as from a desktop browser. Device and session details support security and continuity.

We may retain payment references, receipts, and status details needed to match activity with your account. We do not need your DANA or QRIS wallet passcode to investigate a payment query.

You can contact us through the account support route and describe the correction or deletion you want. We may verify ownership first, then assess the request under applicable rules and local access conditions.

We keep records for operational, security, dispute, and legal needs. The period depends on the record type and applicable requirements; when the purpose ends, handling moves toward deletion or restriction.

You can adjust cookies in your browser settings. Necessary session cookies support sign-in and account navigation, so disabling them may affect access or require you to authenticate again.

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